Privacy Policy

Last updated: May 2026

Shujinko (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, dine with us, or otherwise interact with us. This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and other contact details
Information you provide when making an enquiry, providing feedback, or subscribing to our communications
Information you provide when applying for employment or a franchise opportunity
Payment information when you make a purchase or order
Information collected automatically when you use our website, including your IP address, browser type, device information, pages visited, and the date and time of your visit
Information collected through cookies and similar technologies

2. How We Collect Information

We collect personal information directly from you when you:

Fill in a form on our website
Contact us by phone, email, or in person
Subscribe to our newsletter or marketing communications
Place an order or make a booking enquiry
Apply for a job or franchise opportunity
Interact with us on social media

We also collect information automatically through cookies and analytics tools when you use our website, and we may receive information from third-party service providers such as delivery platforms, payment processors, and review platforms.

3. How We Use Your Information

We use your personal information to:

Provide our products and services to you
Respond to your enquiries, feedback, and requests
Process orders, bookings, and payments
Send you marketing and promotional communications, where you have consented to receive them
Improve our website, products, and services
Process job and franchise applications
Comply with our legal obligations
Detect and prevent fraud or misuse of our website

4. Disclosure of Your Information

We may disclose your personal information to:

Our employees, contractors, and related entities
Third-party service providers who assist us in operating our business, including IT providers, payment processors, delivery platforms, marketing agencies, and analytics providers
Government authorities or law enforcement where required or authorised by law
Professional advisers such as lawyers and accountants
Any party in connection with a sale, merger, or transfer of our business

We do not sell your personal information to third parties.

5. Marketing Communications

If you have subscribed to our communications, we may send you marketing material about our products, promotions, and events. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our website. You can manage or disable cookies through your browser settings, although some features of our website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites, including delivery platforms and social media pages. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

11. Overseas Disclosure

Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles.

12. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.